Mon premier blog

Call Centre Management Lynn McLeod
Publisher: Global Professional Publishing

Experience hands-on training and learn call center management techniques from industry experts, at the 2015 ICMI San Diego Symposium. Find call center management resources on call center metrics, software, strategy, agents and outsourcing to optimize your organization. ICMI's call center resources section provides webinars, whitepapers, research documents, and esstential training tools for management training. Filed under Management , language I've identified a series of the most common damaging phrases I've overheard in call centres. Media Ireland WhyWait Why Virgin Media Ireland is embracing Digital to be Fighting Fit for the Future. New Technology, Work and Employment 17:3. A number of recognised and approved training courses for call centre managers are provided by the Call Centre Management Association (CCMA) . Workforce Management Reference Guide. ICMI provides highly interactive call center training for contact center Supervisor & People Management Contact Center Agent Development Program. New & Improved Learning Modules Based on Customer Feedback! Call Center Workforce Management Hint's, Tips and Best Practices. The fundamental principles of contact center management that equip call center management professionals to build exceptional operations and careers. Call Center Manager Training Updated Management Certification Curriculum! Taylorism, targets and the pursuit of quantity and quality by call centre management. Call Center Management on Fast Forward is the most widely read book on call center/contact center management available today.